At Dyner, customer satisfaction is important to us.

1. Refund Eligibility
Refunds may be provided in cases such as:
- Wrong item delivered
- Missing items
- Duplicate payment
- Order canceled by restaurant/vendor
- Poor quality or damaged food (after verification)

2. Non-Refundable Situations
Refunds may not be provided if:
- Incorrect delivery address was provided
- Customer unavailable during delivery
- Delay caused by unavoidable conditions
- Complaint raised after significant time

3. Refund Process
- Refund requests should be submitted through customer support.
- Verification may require photos or order details.
- Approved refunds will be processed to the original payment method or wallet.

4. Refund Time
- Online payment refunds may take 5–10 business days depending on the bank/payment provider.
- Wallet refunds may be processed faster.

5. Partial Refunds
Partial refunds may be issued for missing or incorrect items.

6. Contact Support
For refund-related issues, users can contact Dyner customer support through the app.